Video
Data and AI Video Series: Chapter 1 Episode 1
14-08-2024 • 4 min watch
AI-Powered Compliance & Call Insights Engine For Your Contact Centers
Drive Compliance Through Intelligent Automation and Advanced Analytics
Turn Your Call Center into a Strategic Differentiator
Transforming Call Centers with AI & Analytics - Why it Matters
200%
more calls can be handled by contact center agents utilizing AI
100%
of calls can be scored automatically for quality vs only 2-5% in manual sampling
80%
potential reduction in compliance violations avoiding regulatory penalties
5%
increase in first call resolution (FCR) improving customer experience
Unlock the Power of AI-Driven Call Center Insights
Gen AI-Driven Call Evaluations
Evaluate every call in-depth with ASR for accurate transcription & LLM for context-aware analysis.
Real Value Delivered to Your Contact Center Operations
Make Faster, Data-Driven Decisions
Gain real-time insights to drive smarter decisions and enhance agility in meeting customer needs.
100% Call Coverage with Automated Quality Scoring
Automate quality scoring for all interactions, scoring every call instead of just 2-5% through manual sampling.
Ensure Compliance & Mitigate Risk
Stay compliant with industry regulations effortlessly with real-time alerts to prevent violations.
Boost Agent Performance & Streamline Training
Optimize agent performance metrics like empathy and resolution time with actionable AI-driven insights.
Drive Operational Efficiency & Reduce Costs
Optimize resource distribution during peak hours with near real-time data, ensuring efficiency and preventing team overload.
Enhance Customer Satisfaction & Boost Retention
Deliver personalized customer service and reduce churn with actionable customer insights.
Real World Impact with Call Center Analytics
Enhancing Service Quality and Compliance for a FinTech Client in the Middle East
With rising call volumes and growing complexity, the Saudi fintech struggled to scale operations while upholding high standards of service quality, transparency, and compliance. Only 2-5% of calls were being sampled manually for quality scoring. After our solution was deployed, 100% of calls were scored automatically for quality. The projected ROI for Year 1 is 82% which is a solid return considering setup costs.
Why Choose Our Contact Center Solution?
Our solution provides an unmatched ability to analyze vast amounts of call data, ensuring high service quality, customer satisfaction, and regulatory compliance.
Innovative AI & LLM Technology
State-of-the-art Generative AI and LLMs ensure you get the most accurate insights possible.
Seamless Integration
Our solutions easily integrate with your existing contact center infrastructure for minimal disruption and faster ROI.
Expert Support
Our dedicated team helps you set up and optimize your analytics, ensuring your contact center gains the full benefit from day one.
Data Sovereignty
We ensure secure data handling and compliance with regional data protection laws through local storage solutions.
GPU-Based Pricing Model
Our pricing tiers for different types of call centers are designed according to GPU resource consumption.
Insights on AI & Analytics in Call Centers
Explore articles, case studies, and videos on how AI and analytics transform call centers, enhance customer experiences, and drive business success.
Fast-Track Your AI Journey with a Proof of Concept
1. Consultation & Needs Analysis
Our teams collaborate to identify business challenges, pain points, and goals.
2. Data Collection & Ingestion
Our system securely ingests a batch of call recordings for analysis.
3. AI-Driven Evaluation
We deploy POC in 4-6 weeks, uncovering insights on call quality, customer needs, and efficiency.
4. Review & Optimization
Our team reviews & refines results and explores integration opportunities.
